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INFORMATION
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Shipping Information
All prints are made to order and shipped worldwide. Your order is produced at the Print Space facility best suited to your location, helping reduce shipping distances and ensuring your artwork reaches you as efficiently as possible.
Production
Each print is produced after your order is placed, so please allow some time for production before your order is shipped.
Unframed prints are typically produced within 3–5 business days. Framed prints may require additional time due to the hand-assembly and finishing process. Please allow approximately 1–2 weeks for framed orders to be completed.
Framed Prints
Framed prints are carefully packaged to help protect your artwork during transit. Each piece is securely wrapped and protected with corner guards and protective materials before being placed in a sturdy shipping box.
Framed prints are finished with a high-quality perspex glazing rather than glass, making them lighter and more resistant to damage during shipping while maintaining a clean, professional appearance.
Unframed Prints
Unframed prints are carefully rolled and shipped in a sturdy protective tube to help prevent damage during transit.
When you receive your print, gently remove it from the tube and allow it to naturally unroll. Avoid forcing the print flat immediately, as this may cause creases or wrinkles. We recommend laying the print flat and allowing it to settle before framing.
Delivery
Once your order has been shipped, you will receive a tracking number by email so you can follow your package.
Delivery times vary depending on your location and shipping method. Most orders arrive within approximately 1–3 weeks after production is completed.
While your artwork is carefully packaged to minimize the risk of damage, if your order arrives damaged or in less than perfect condition, please contact us as soon as possible with photos of the package and artwork. We’ll be happy to help resolve the issue.
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Returns & Refunds
We want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible, and we’ll be happy to help.
Damaged or Defective Prints
If your print arrives damaged or defective, please email us as soon as possible with photos of the damaged artwork and packaging. We will review the issue and, if the damage is confirmed, arrange a replacement at no additional cost.
Returns & Refunds
Because each print is made to order, we do not accept returns or offer refunds for change of mind, incorrect size selection, or simply deciding that you no longer want the artwork.
If there is a problem with your order, please contact us and we’ll do our best to find a solution.
Incorrect Shipping Information
Please carefully check your shipping address before completing your order. We are unable to offer refunds or replacements for orders that are lost or delivered to the wrong address due to incorrect or incomplete shipping information provided at checkout.
If you believe you entered an incorrect address, please contact us as soon as possible after placing your order. While we cannot guarantee that the address can be changed, we’ll do our best to assist you.
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Frame brand
The brand used for our pre-made drop shipping frames is Nielsen Quadrum. For an overview of the frames we offer watch the below video.
Wood Materials
Quadrum picture frames are made in Germany from FSC®-certified wood. The wood comes from sustainably managed forests that meet the criteria of the Forest Stewardship Council.
Glass materials
The majority of the frame windows are made of edge-ground float glass with a UV filter of approx 45%. For the extra large sizes of A1, 60x80cm and 70x100cm we use a very high quality 3mm clear acrylic to prevent damage during transit. The frames are also equipped with an acid-free insert and a sturdy rear panel.
Frame colours
The color offered is ‘black’.
Hanging fixtures
The hanging type fixture on the reverse panel is ‘Nail hanging’. A size frames are equipped with hangers in portrait and landscape format.