Once you place your order, your print is sent to our professional print partner and produced to order. After production, it is carefully packaged and shipped directly to you. You’ll receive a confirmation email after placing your order and tracking information once your order has shipped.

All prints are professionally produced and carefully prepared for shipping through our professional print fulfillment partner.

All prints are produced on Hahnemühle Photo Rag Giclée paper, a high-quality fine art paper known for its rich detail, beautiful tones, and archival quality.

All prints are made to order. Please allow 2–5 business days for production and dispatch. Most orders arrive within 1 to 3 weeks from production completion, delivery time depends on your location and the shipping method selected at checkout. You’ll receive tracking information once your order is on its way.

You can reach us anytime via our contact page or email support@yushi95.com. We aim to respond quickly—usually within one business day.

Because prints are made to order, orders may enter production shortly after purchase. Please contact us as soon as possible at support@yushi95.com if you need to make a change or cancel your order. We cannot guarantee changes or cancellations once production has started.

Because each print is produced specifically for your order, returns are generally not accepted for change-of-mind purchases. However, if your order arrives damaged, defective, or incorrect, please contact us and we'll make it right.

Please contact us as soon as possible at support@yushi95.com with your order number and clear photos of the damaged packaging and print. We'll work with our print and fulfillment partner to resolve the issue.

Yes, international shipping is available for many destinations. Shipping options and availability are shown at checkout.

For most print orders shipped within the US, UK, and EU, you will not be charged additional import duties because orders are fulfilled from our regional production facilities.

For orders shipped to other international destinations, import duties or taxes may apply depending on your country’s regulations. They're outside our control. Thank you for your understanding.

Orders are packaged based on size and format:

• Small prints (up to 20″ × 16″ in the UK, or 12″ × 17″ in Germany and the Rest of World) — sent flat in an envelope.

• Larger prints — sent rolled in a tube.

• Mounted and framed pieces (up to 40″ × 30″) — sent via postage or courier, depending on the order details.